​Front Desk Management:

• Greet and welcome guests as they arrive at the office.

• Answer, screen, and forward incoming phone calls in a professional manner.

• Ensure the reception area is tidy, presentable, and equipped with necessary materials (e.g., brochures, forms, office supplies).

Administrative Support:

• Manage incoming and outgoing mail, including couriers and packages.

• Schedule appointments, meetings, and conference rooms as needed.

• Maintain and update contact lists and internal directories.

• Assist with office supplies inventory and place orders when necessary.

Customer Service:

• Respond to inquiries from clients, visitors, and staff, providing accurate information or directing them to the appropriate person/department.

• Handle basic customer complaints and escalate issues as needed.

Security and Access Control:

• Monitor visitor access and maintain security protocols by signing in visitors and issuing visitor badges.

• Assist with coordinating building access for employees and contractors.

Data Entry and Record Keeping:

• Perform basic data entry tasks and maintain accurate records.

• Assist with maintaining filing systems and ensuring documents are properly archived.

Event Coordination:

• Assist in organizing company events, meetings, and conferences.

• Coordinate catering and other logistical details for meetings as required.

Qualifications:

• Proven 2 to 3 years experience as a receptionist or in a similar front office role.

• High school diploma or equivalent; additional education in office administration is a plus

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Excellent verbal and written communication skills.

• Strong organizational and multitasking abilities.

• Professional attitude and appearance.

• Ability to be resourceful and proactive in dealing with issues that may arise.

Skills:

• Strong interpersonal skills.

• Ability to manage multiple tasks simultaneously.

• Attention to detail and problem-solving skills.

• Excellent time management skills.

• Ability to work independently and as part of a team.

​